Our journey with a cloud technology partner began with excitement and high hopes. Our account manager recommended engaging a gold partner, promising better security and superior account management. Trusting this advice, we moved forward with confidence.
The Unexpected Turn
We were introduced to the gold partner, who assured us that their expertise would enhance our experience. Everything seemed fine at first. However, soon after they made some updates, our monthly bill skyrocketed—almost 2.5 times higher than before. This was a shock. We had expected improvements, not an unexpected financial burden.
Undoing the Damage
Realizing something was wrong, we decided to reassess the changes made by the gold partner. After a thorough review, we found that the updates were unnecessary and had caused the cost surge. We spent nearly 20 days reversing everything, bringing our account back to its original state.
Seeking Support
When we discussed this issue with our current account manager, we were advised to create a support ticket. We followed the process diligently, providing all requested information. Days turned into weeks, and weeks into months, but the support ticket remained open for nearly three months. Despite continuous follow-ups, the response finally came: our refund request was denied. The cloud technology provider claimed that all changes made by the gold partner were within the agreement terms.
Feeling Betrayed
This outcome left us feeling cheated. We had trusted the recommendations given to us, only to face a frustrating and costly ordeal. Even after everything, we had no choice but to continue with the same cloud technology provider.
Lessons Learned
Our experience is a cautionary tale for businesses. Choosing a cloud technology partner requires more than just trust—it demands careful vetting, clear communication, and a thorough understanding of the partnership terms. Here are key takeaways from our journey:
- Read the agreement carefully. As the account owner, all activities and consequences fall on you.
- Question recommendations. Even if a suggestion comes from a trusted account manager, do your own research.
- Monitor changes closely. Keep an eye on updates that could impact your costs or security.
- Act swiftly. If something seems off, assess and reverse changes quickly to minimize losses.
While our experience was frustrating, it taught us the value of diligence and vigilance in business partnerships. Learn from our journey, and choose your cloud technology partner wisely.